Privacy Statement

Effective Date: July 2024

NWM Video is committed to protecting the privacy and security of your personal information. This Privacy Statement explains how we collect, use, store, and protect your personal data in connection with the services we provide, including video production, editing, and related freelance services.

By engaging our services, you agree to the practices described in this Privacy Statement. Please read it carefully.

1. Information We Collect

We may collect the following types of personal information when you use our services:

  • Personal Identification Information: This may include your name, email address, phone number, and billing address.

  • Project-Related Information: This includes any materials you provide for video production (e.g., scripts, footage, images) and any specific instructions or requests related to the project.

  • Payment Information: This includes payment details such as credit card numbers or PayPal information, though we typically do not store sensitive payment information directly.

  • Communication Data: Any correspondence via email, phone, or other communication channels.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing Services: To fulfill video production, editing, and other freelance services you request.

  • Project Communication: To communicate with you about project updates, timelines, and feedback.

  • Billing and Payments: To process payments for services rendered.

  • Marketing and Promotions: With your consent, we may use your contact information to send updates, offers, or information about our services. You can opt-out at any time.

  • Legal Obligations: To comply with any legal obligations or to resolve disputes.

3. How We Protect Your Information

We implement a range of technical, administrative, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we take reasonable steps to protect your information, please note that no data transmission or storage system is completely secure.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties except in the following circumstances:

  • With Service Providers: We may share your data with trusted third-party service providers who assist us in performing services like payment processing, file storage, and email communication. These providers are contractually obligated to keep your information confidential and secure.

  • With Legal Authorities: If required by law, we may disclose your information to comply with legal processes or to protect our rights, property, or safety, or the rights, property, or safety of others.

5. Retention of Your Information

We will retain your personal information for as long as necessary to provide services to you, comply with legal obligations, resolve disputes, and enforce agreements. Once your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request corrections to any inaccurate or incomplete data.

  • Deletion: Request that we delete your personal information, subject to certain limitations.

  • Opt-Out: Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at neil@nwmvideo.co.uk.

7. Cookies and Tracking Technologies

We may use cookies or other tracking technologies on our website or during the project process to improve your experience, analyze trends, and gather demographic information. You can adjust your browser settings to control cookies or opt-out of certain tracking features.

8. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by updating the "Effective Date" at the top of this page.

9. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this Privacy Statement, please contact us at:

NWM Video
Email: neil@nwmvideo.co.uk.
Phone: 07905643812
Website: www.nwmvideo.co.uk